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freezing - not saving - separating individuals - help!!
Charmaine L
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Hiya

I am having big problems with my 'family tree builder' - 

It is freezing- and the other day when I opened it, all my tree had been separated - by that I mean, each individual was there, but not connected to anyone, just alone on the tree - I tried restarting, importing other gedcoms, but the same thing kept happening. It freezes when I attempt to save the project - when I attempt to check for updates it freezes

I downloaded version 6 and again all those things happened. 

So I uninstalled the whole thing and redownloaded and installed ver 6 but again the builder is freezing, not saving - when I choose NOT to publish it freezes, when I try to do just about anything it freezes and anything I may have added is no longer there when I go back - update checker freezes

help please !! 

Charmaine L
Australia
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RE: freezing - not saving - separating individuals - help!!
Charmaine L
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This problem persists - still freezing while adding details, new people, still freezing while attempting to save  someone please help
Charmaine L
Australia
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RE: freezing - not saving - separating individuals - help!! [2]
Charmaine L
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Hello

Is the Heritage help team around??? I am still experiencing serious problems with my downloaded tree program - family builder - It continually freezes when I attempt to save anything I add - 

I uninstalled my previous version, downloaded the newer v.6 and installed it - the problems still exist 

Please help me !! 

Charmaine L
Australia
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