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Software crashing
Charmaine Budzynski
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Hiya, Just wondering if anyone else is having problems with the free family tree software? Mine keeps crashing. Also how do I hide the living in this software? Is anyone monitoring this site for messages and does admin followup on feedback and tech problems?

Charmaine Budzynski
Toowoomba, Australia
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FIXED
Rhianna W
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Sorry it took me so long to answer your messages. For future reference, please post questions of this kind in the support message boards located here.

 

This problem should be taken care of in the latest version of Family Tree Builder. If you continue to experience problems, please write an email to support@myheritage.com and someone will look into the problem as soon as possible.

Rhianna W
Tel Aviv, Israel
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3
RE: Software crashing
Susan Kemper Manley Gambrell
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Charmaine Budzynski wrote:

I just created a website here but....I will tell you what I have learned. I entered family members that are living. When I logged out and came back to review my site it shows them as <private>family name.

 

I also made my site where it is both private and public so that may have something to do with it.

 

Don't know if this helped or not.

 

Kem

Hiya, Just wondering if anyone else is having problems with the free family tree software? Mine keeps crashing. Also how do I hide the living in this software? Is anyone monitoring this site for messages and does admin followup on feedback and tech problems?

Susan Kemper Manley Gambrell
Laurens, SC
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4
RE: Software crashing
Dennis Begley
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I've been using it for less than an week. It has crashed on me repeatedly. I reinstalled the software, it crashed again in less than 10 minutes. Free software, huh? I am going to uninstall & reinstall it one more time. If that doesn't work, its going away.

What good is a piece of software, especially one using a database, if it isn't stable enough to run more than 15 minutes?

Anyone else having similar issues.

At this point I would not recommend this software. If you are using it make sure you backup your data OFTEN. Warning, crashing database software can corrupt your data, use Save As and save it under different names periodically. You have been warned.

 

Dennis Begley
Minneapolis, MN
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5
RE: Software crashing [2]
Gerrit Hendrikus van Doorn
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The software is great BUT it crashes a lot indeed. This happend since the new version with smart matching was introduced (great feature btw). Seems to happen when you switch between individuals quickly
Gerrit Hendrikus van Doorn
Lienden, Gelderland
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